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Managed Security Services
Helpdesk Support 24x7
Local Area Network (LAN) Support
Audio Visual Support

Helpdesk Support 24x7

LC3S maintains a highly effective Local Area Network (LAN) and help desk staff that is responsive to our customer's requirements. We provide a team of cleared, highly‑skilled information system engineers and analysts experienced with LAN, who perform on‑site operations and maintenance support in secure environments.

We provide computer, engineering, and other technical expertise to assist users in resolving day-to-day technical problems that confront them in the application of their LAN equipment and software while performing their assigned duties.  Our Help Desk support services include, but are not limited to, the following:

  • User Support - Provide daily telephone and desktop technical assistance to users 24X7 365 days a week.
  1. Provide full-service support to resolve technical problems resulting from LAN/Wide Area Network (WAN) hardware, operating systems (Windows NT, 2000 and XP), servers, user work stations, or software applications (MS Office).   
  2. Provide on-site training and assistance directly to the end-users, track all support calls, and provide the ability to obtain real-time status reports.  
  3. Provide on-site training and guidance to users regarding IT issues (i.e. how to back up files, improve IT security, use of Microsoft software products).  
  4. Provide the set-up and take down of IT equipment used for on-site meetings and training sessions.  
  5. Install, relocate, or remove IT equipment.  Complete any necessary paperwork to ensure proper accountability of Government property.  
  6. Provide technical support to users outside the normal Help Desk hours of operation.  This support is for emergency and high priority workload requirements only, as determined by our customers
  • Software Support - We provide engineering, programming, testing, evaluation, and technical assistance with our customer's software.  In cases where "software bugs" are discovered, we inform our customers, research problems, and contact vendors.  Once problems are resolved, we install and test the items to ensure proper resolution of the problem.  We maintain records of all the services provided, and submit detailed reports to our customers.  
  • Hardware Repair and Preventive Maintenance - Consistent with the idea of a fully integrated and supported LAN, we provide normal and preventive maintenance for computer hardware, software, and LAN peripherals.